Powered by Enatega
Qatar’s First All-in-One AI Powered
Super App
Lumi is a dynamic food and grocery delivery app built on Enatega, offering a seamless bilingual experience. Designed for growth, it delivers fast, intuitive service across the regional market.
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Rider App Introducing From:
Lumi is a next generation super app based in Qatar. Built on the Enatega framework and enhanced with proprietary AI extensions to make it into a unified ride-sharing and food delivery platform.
The Challenge
Lumi set out to address several market needs:
Service Fragmentation
Users in Qatar relied on multiple separate applications for transportation, food delivery, hospitality services and travel. Lumi aimed to unify these services under one platform.
AI Driven Personalisation
Traditional service apps in the region lacked intelligent recommendations and adaptive user experiences..
Multi-Service Architecture
Integrating ride sharing, delivery and future travel services into a single scalable app required architectural rethinking of the base framework.
Local Relevance and Language Support
Qatar’s diverse population needed support for both Arabic and English within the same interface.
To meet these demands, Lumi required a scalable solution that could adapt quickly without compromising performance or user experience.
Development Journey:
Lumi’s development was based on the Enatega white-label super app platform, chosen for its foundation in on-demand services and modular architecture.
The iterative development process involved continuous testing with user groups to validate usability and responsiveness across both services.
Key Feature
Lumi launched with the following capabilities
Ride Sharing
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Fast rider-driver matching -
Transparent pricing and fare estimates -
Options for tipping, discounts, and feedback. -
Real time tracking and trip updates -
Support for preferred language and local payment methods
Food Delivery
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Wide selection of partner restaurants -
Seamless ordering with order tracking -
Smart recommendations influenced by user behaviour -
Integrated maps and delivery ETA visibility
AI Powered Enhancements
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Intelligent suggestions tailored to user preferences -
Predictive searches based on prior activity -
Context aware ride and food options
Scalable Architecture
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Modular design ready for hotel, flight and hospitality service -
Shared user accounts across services -
Unified payment platform
Launch & Results
Lumi’s agile rollout focused first on stabilising core services in major population centres across
Qatar. Early uptake demonstrated strong user interest in combined services.
Key early results included
Rapid adoption among local users with strong retention
Positive user feedback on AI recommendations and interface simplicity
Smooth on-boarding of partner drivers and restaurants
High engagement rates across both ride sharing and food delivery
The Challenge
Lumi set out to address several market needs:
Hotel Booking
Integration with global and regional hotel partners and AI based stay recommendations.
Flight Booking
Search and booking across airlines with fare predictions and smart alerts.
Hospitality Services
Concierge-level experiences for at-home cleaning, laundry, electrician and other technical services.
Every new capability will be designed to feel naturally connected within the existing app experience.
Conclusion
Lumi represents a pioneering effort in Qatar’s digital ecosystem. By combining ride sharing and food delivery with artificial intelligence and a flexible architectural foundation, Lumi delivers a compelling multi-service user experience. Built on the trusted Enatega framework and enhanced with customised modules, Lumi is well positioned to expand into travel and hospitality domains. The result is a unified platform that sets a new standard for super apps in the region.
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