Food and Restaurant Delivery Management Software Solution

In the world of food delivery, efficient management software is key to staying competitive. According to Statista, the global online food delivery market is projected to reach $1.85 trillion by 2029, highlighting the growing demand for efficient delivery services. 

Restaurant delivery management software is best for all small to large-sized businesses. It is a game changer for restaurants that can improve their performance and become a vital tool for success in the modern food service industry.

From order placement to tracking the rider location, this software can help restaurant owners meet customer expectations and improve delivery services. 

To be successful in the food delivery business, you need to pick software that meets the needs of your business, makes your customers happy, and helps you reach your business goals. 

However, some restaurant owners have some questions in mind before using the restaurant delivery service and management software. Therefore, in this blog, you get all the answers that remove all your confusion about using delivery management software for your restaurants.

Let’s get started. 

What is Restaurant Delivery Management Software?

Restaurant delivery management software is a type of software that is designed for restaurants, coffee shops, bars, food trucks, and other food businesses. It works as a one-stop-shop solution for restaurants that manage and process customer orders efficiently.   

Restaurant delivery software can add significant value to food businesses. The primary purpose of using the restaurant delivery service management software is to:

• Efficiently manage customer’s orders
• Deliver orders timely
• Help restaurants manage inventory and staff
• Save time and money
• Help to automate your food delivery operation 
• Help in reducing errors and improve customer satisfaction  

Moreover, the restaurant delivery service and management software help owners focus on other important matters that benefit them and their employees. Restaurant management software can help managers cut costs, maximize profits, and deliver customers with an outstanding experience. 

Main Features of Restaurant Delivery Management Software

Below are the main features of the restaurant delivery management software.      

Order Management

With the help of restaurant delivery software, food business owners can easily manage their orders. They also automate order processing, reduce operational costs, and improve accuracy. 

Real-Time Tracking

The delivery management software for restaurants provides real-time tracking. With this feature, customers can monitor their order status, knowing their estimated delivery time and the rider’s location.   

Auto Dispatching and Driver Assignment

It is another of the best features that help restaurant owners assign orders to available drivers, monitor driver performance, and optimize delivery routes. 

Analytics and Reporting

Helps restaurants access data and analytics to make an informed decision. With these analytics, they know where they lack, identify growth opportunities, optimize delivery services, and determine which service needs more improvement. 

Proof of Delivery

The proof of delivery helps the riders and protects them from any disputes. The customers, restaurants, and admin can see the result of proof of delivery. Also, the rider has to submit the signature, image, and notes.

Online Chat Platform

The online chat platform helps customers to address their concerns, issues, and queries. Plus, it allows restaurants to analyze their performance and improve their services.   

Benefits of Restaurant Delivery Management Software 

A good restaurant delivery management software provides several benefits to food businesses, whether they are fast food restaurants, fine dining establishments, or any food service provider. 

Below are some key benefits of restaurant delivery service and management software.

Reduced Errors

With the delivery management software, there is a lower chance of occurring mistakes. It automates all the tasks, from writing down kitchen orders to order dispatching.     

Improve Productivity

The software manages all the tasks that require a lot of time. It helps your restaurant staff to focus on other tasks that boost the growth of your business and overall customer experience.  

Track Sales

With the help of software, restaurants can easily manage a vast amount of cash and credit/debit card transactions. This software can simplify the task of keeping track of sales transactions, the products you have sold, and more.      

Scalability

As your restaurant expands, the software may easily be modified to meet the increasing demands. It helps to position your restaurant in a competitive market for continued success. 

Cost Savings

The restaurant’s delivery management software reduces operational costs and improves profitability. It is a crucial element for any restaurant that helps them to thrive in a competitive market.     

Best 10 Restaurant Delivery Management Software for Food Businesses

What is the best software for restaurant management?

Here is a list of the best restaurant delivery management software to give restaurants a competitive edge in the food industry. 

1. Toast

Toast is a cloud-based restaurant management software. It helps restaurants to improve their operations and create a better customer experience. It is an all-in-one point-of-sale and restaurant management platform that can be customized to meet the requirements of different food businesses. 

Features of Toast

• Online ordering
• Data and analytics
• Customer relationship management tools 
• Delivery management
• Menu management 

Pricing

Toast offers a range of pricing plans for its restaurant management software, designed for different business needs.

Starter Kit

• Starting at $0/month (for Pay-as-You-Go plan)
• Includes basic POS features, order & payment processing, and Toast hardware.

Point of Sale (POS) Software

• Core Plan: $69/month per terminal
  • Includes essential POS features like order & menu management, basic reporting, and employee management.
• Custom Plans: Pricing varies based on specific needs and business size.

Add-ons

• Online Ordering: Starting at $50/month
• Marketing & Loyalty Programs: Additional fees may apply
• Toast Hardware: Available for purchase or rental.

2. TouchBistro

TouchBistro is another POS and restaurant management system that helps restaurants grow their business. It can be accessed and managed remotely. With TouchBistro, you can make your restaurant management software even more unique by adding top-of-the-line integrations for budgeting, inventory management, staff scheduling, and more.  

Features of TouchBistro

• Staff management
• Menu management
• Reporting and analytics
• Tableside ordering
• Floor plan and table management
• Delivery tracking 

Pricing

TouchBistro offers flexible pricing plans for its all-in-one restaurant management system. 

1. Software Pricing
   • Solo Plan: $69/month (1 license)
     • Suitable for small operations with a single terminal.
   • Dual Plan: $129/month (2 licenses)
     • For businesses needing two terminals.
   • Team Plan: $249/month (up to 5 licenses)
     • Designed for larger setups with multiple stations.
   • Unlimited Plan: $409/month (unlimited licenses)
     • Ideal for large or expanding restaurants.
2. Add-ons
   • Online Ordering: Starting at $50/month
   • Reservations: $229/month
   • Loyalty Programs: $99/month
   • Gift Cards: $25/month
   • Marketing: $99/month
3. Hardware
   • TouchBistro also sells or leases hardware, including iPads, receipt printers, and payment terminals, with prices varying based on the setup.

3. Flipdish

Flipdish is an online ordering platform for restaurants. It has everything that every restaurant owner needs in a restaurant management software to run their whole business. It provides a range of services tailor-made for restaurants. With Flipdish, customers can browse menus, place orders, and pay online through a user-friendly interface.

In addition, Flipdish is trusted by thousands of restaurants and chains across the globe. It provides websites and apps or integrates with your existing site. With the help of Flipdish, restaurants can drive revenues and build a loyal customer base. 

Features of Flipdish

• Multi-location support
• Table reservations
• Marketing tools
• Real-time tracking
• Automated order confirmation 
• Secure online payments 

Pricing

Flipdish offers different pricing plans, choose the one that works best for your restaurant. 

Below are some plans that Flipdish offers. 

4. GloriaFood

GloriaFood is a free online ordering system and delivery management system for restaurants. It helps restaurants to take unlimited orders online free from their website, mobile app, and Facebook page. The company helps restaurant owners organize point-of-sale operations and efficiently manage orders. Additionally, with the GloriaFood app, you can accept online food orders from your device. 

Features of GloriaFood

• Delivery management
• Table reservation
• Order Ahead
• Takeaway ordering
• Menu management 

Pricing

GloriaFood offers a simple and cost-effective pricing plan for restaurants, focusing on online ordering without hidden fees. 

Here are some GloriaFood pricing plans. 

1. Free Plan
   • Online Ordering System: Free
     • Restaurants can set up and start receiving unlimited online orders without monthly fees or commissions.
   • Website Ordering Button: Free
     • Easily integrates with existing websites or Facebook pages.
2. Premium Add-Ons
   • Card Payments: $29/month
     • Allows restaurants to accept online card payments directly.
   • Branded Mobile App: $59/month
     • Personalized app for customers to place orders.
   • Sales-Optimized Website: $9/month
     • A ready-made website optimized for food ordering.
   • Promo Marketing Tools: $19/month
     • Features like discounts, coupons, and promotions.

5. ChowNow

ChowNow is an online food delivery software with a customizable online ordering system. It connects customers with local restaurants. It helps local restaurants to thrive in the food industry. This platform is suitable for a wide range of food businesses, and it has gained popularity due to its flexibility and customization options. 

Features of ChowNow

• Marketing tools
• Track order progress
• Manage online orders
• Integration with third-party delivery services
• No hidden fees 

Pricing

ChowNow offers a range of pricing plans designed to help restaurants take control of their online orders without paying high commissions. 

Look at the below and understand the ChowNow pricing structure. 

1. Pro Plan
   • Monthly Fee: $149/month per location (or $199/month with a month-to-month contract)
   • Features
     • Online ordering via the restaurant’s website, social media, and Google.
     • No commissions on orders.
     • Access to marketing tools and customer data.
     • Branded mobile ordering app available as an add-on.
2. Premier Plan 
   • Monthly Fee: $275/month
   • Features
     • Everything included in Pro Plan  
     • Advanced reporting.
     • Centralized menu management. 
     • Tablet consolidation 

6. OpenTable

OpenTable is an online restaurant reservation service that allows customers to discover new restaurants. This restaurant platform also offers delivery and takeout services to customers near them based on location. In addition, OpenTable partners with several restaurants and food providers to provide a wide range of cuisines. Their network connects diners with over 50,000 restaurants worldwide.

Features of OpenTable

• Reward program
• Restaurant reservation software
• Table management
• Real-time inventory
• POS integration
• Takeout management 

Pricing

OpenTable offers three pricing plans with different features, such as:

7. Enatega

Enatega is the best restaurant delivery service and management software. It helps restaurants and food businesses to manage their online orders and food deliveries. This platform is easy to use, improves efficiency, and dramatically cuts costs. With Enatega, restaurants can attract new customers and grow their business.  

Features of Enatega

• Full-fledge open source food delivery solution
• Rider app
• Customer app
• Restaurant app
• Admin dashboard

Pricing

The Enatega pricing model is simple without any additional charges. It starts from $1,997. Customers can get these perks:

• Unlimited orders 
• Unlimited users and stores
• One time payment 
• No monthly subscription 
• No charges for delivery

8. Grubhub

Grubhub is an online food ordering and delivery platform with the largest and most comprehensive network of restaurant partners. This easy-to-use platform has improved the delivery experience and food ordering process. There are more than 320,000 restaurants on Grubhub, and the company is partnering with more than 225,000 in more than 4,000 cities in the U.S. and London.  

Further, partnering with Grubhub is easy. Over 80% of independent restaurants agree that ROI is high when partnering with Grubhub. 

Features of Grubhub

• Customized ordering
• Membership
• Delivery options
• POS integrations
• Promotions and loyalty tools  

Pricing

Grubhub offers various pricing options for restaurants looking to join their platform, mainly focusing on a commission-based model. 

1. Commission Rates
   • Standard Commission: Varies between 5% to 20% per order, depending on the restaurant’s location, order type (pickup or delivery), and additional marketing services.
   • Delivery Fee: If Grubhub handles delivery, there’s an additional 10% fee on top of the commission.
   • Optional Marketing Commissions: Restaurants can choose to increase their commission rate to improve visibility on the platform. The higher the commission, the more prominent the listing.
2. Monthly Subscription Fees
   • Grubhub does not charge a monthly subscription, but the commission model allows for flexible costs that adapt to the volume and type of orders.
3. Additional Services
   • Grubhub Direct: For restaurants wanting to drive direct orders from their website without additional commissions. Pricing starts at $49/month.

9. Delivery Hero

Delivery Hero is an online food ordering and food delivery company that is present in over 70 countries across four continents. The company partners with a large global ecosystem of restaurants, pharmacies, and grocery stores.  From prepared meals to groceries, flowers, coffee, and medicine, they deliver whatever you need to your door. 

Features of Delivery Hero

• User-friendly website/app
• Contactless delivery
• Restaurant management tools
• Analytics and reporting 
• Customized ordering 

Pricing

Delivery Hero operates as an online food delivery service that connects restaurants with customers. However, unlike other platforms, their pricing structure can vary by country, as Delivery Hero operates under different local brands worldwide (e.g., Foodpanda, Talabat, Glovo).

1. Commission Fees
   • Delivery Hero typically charges a commission fee on each order. This rate can range between 15% to 30%, depending on the region, type of restaurant, and whether Delivery Hero provides the delivery service.
   • Restaurants can sometimes negotiate these fees, especially if they bring significant order volume to the platform.
2. Delivery Fees
   • When Delivery Hero handles the logistics, an additional delivery fee may be added, which is usually paid by the customer but can vary based on the location and time of delivery.
3. Subscription or Setup Fees
   • Some markets may have a one-time setup fee or a monthly subscription fee for restaurants joining the platform. This is more common in regions where Delivery Hero offers additional features like marketing support, menu management, and customer analytics.

10. Delivery.com

Delivery.com is an online platform that helps users to order from local restaurants and stores. It is a great platform to order food, groceries, and beverages at your doorstep. With Delivery.com, restaurants can integrate their existing POS system and efficiently manage orders.   

Further, Delivery.com streamlines your entire delivery process. It can help you boost efficiency, meet customer expectations, and reduce delivery costs. 

Features of Delivery.com

• Order management
• Dedicated app for restaurants and their staff
• POS integration
• White glove service 
• Single invoice and reporting 

Pricing

Delivery.com primarily operates as a marketplace connecting customers with local businesses, including restaurants, liquor stores, grocery stores, and laundries. Its pricing structure includes: 

1. Commission Fees
   • Restaurants pay a commission fee ranging from 10% to 30% on each order. The exact rate can vary based on the business type, agreement terms, and whether Delivery.com provides the delivery service.
2. Delivery Fees
   • Delivery fees are usually passed on to the customer, but businesses can choose to set up their delivery or let Delivery.com handle it. If Delivery.com manages the delivery, there may be an extra service fee, which is added to the order cost.
3. Monthly Fees
   • Unlike some platforms, Delivery.com doesn’t necessarily have a flat monthly fee for businesses. However, fees can vary based on additional services like marketing support or premium features.
4. Setup Fees
   • In some cases, there may be initial setup fees for onboarding businesses, especially if they opt for custom integrations or additional services.

How to Select the Best Restaurant Delivery Management Software?

Delivery software will play a significant role in the food industry. Selecting the right delivery management software for business can be a daunting task. 

However, with some guidance and expert tips, you can easily find the best one. Here are some tips to help you make the right decision for your business.

Cost

Cost is the main factor to consider when choosing delivery management software. Understand the pricing structure of the software. Also, remember that you are not only paying for the software but are investing in your company’s reputation for high-quality service.   

Understand Your Requirements

You should identify the requirements, goals, scope, features, and size of your business for selecting the right delivery management software.    

Request Demonstration

Businesses should request demonstrations and free trials to test the software for their needs and requirements.   

Customer Support

Look for a company that provides customer support and training sessions. It is an essential feature for selecting the best software.  

Read Reviews

Check reviews of other restaurant owners who have used this software and get an idea about the software’s reliability and performance.

FAQs

1. What is delivery management software?

The delivery management software is designed to help businesses deliver services and goods to customers quickly. 

2. What are the benefits of a delivery management system?

Below are the main benefits of the delivery management software.

• Better customer service
• Reduce cost
• Higher productivity

3. Which is the best software for restaurant management?

Here is a list of the best software for restaurant management.

• Restaurant 365
• Foodics
• Square
• Enatega
• Aloha Cloud

4. What is the top delivery management software in the market?

The best delivery management softwares are:

• Tookan
• Shipday
• Routific
• Onfleet
• OptimoRoute 

5. What software can I use to manage orders for food delivery? 

The following are the best software that you can use to manage food delivery orders.

• UberEats
• DoorDash
• Olo
• Toast
• ChowNow