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Food Delivery Management Software Tools in 2024-2025

The food delivery industry is experiencing rapid growth, with the global market valued at over $770 billion. Many restaurants can invest in food delivery management software and make things organized. This technology has revolutionized the way restaurants provide delivery services. 

With the help of food delivery software, customers can easily place an order and get it delivered to their doorstep. This technology provides benefits to both customers and restaurants. 

Moreover, it helps you to manage orders easily and minimize the chances of errors. In addition, it can help you in tracking deliveries and inventory more effectively.

It also provides solutions to white-label brands and helps them manage multiple deliveries from a single point.          

However, several delivery management system restaurant options are available on the market. Therefore, choosing the right one for the restaurant management can be confusing.

To make your journey easier to find the perfect one, we have compiled all the information that will help you make the best decision. 

What is Food Delivery Management Software For Restaurants?

The food delivery management solution for restaurants automates the delivery management processes.

It can help restaurants manage their delivery operations effectively, and all orders can be delivered quickly.

Also, it can help you to track the progress of operations without wasting time managing it manually.   

Independent and small restaurants, coffee shops, and more can use food order management software. In short, every food business can use this software that offers delivery as a service.

The main purpose of using online food delivery software is to:

  • Streamline the entire  delivery management process
  • Improve customer engagement
  • Help customers see the progress of the delivery of their food
  • Increase productivity
  • Improve operational efficiency 

Moreover, the food delivery management app for restaurants provides many features, which include:

  • Route planning
  • Route optimization
  • Delivery scheduling 
  • Real-time accessibility to operations

Whether you are a restaurant owner or running a food business, the meal delivery software can have something to offer you and simplify your operations.

Types of Businesses Get Benefit from Food Delivery Software

Nowadays, the adoption of food delivery software has become a necessity for various types of businesses. The demand for convenience continues to grow, and more businesses are shifting toward using it.   

Below are some businesses that benefit from software for restaurant delivery service. 

Benefits of the Best Food Delivery Management Software

The food delivery software for restaurants helps to drive profits and automate their operations. In 2016, the food software market revenue was Million USD which will grow more in 2020 and will reach to Multi Million USD in 2026. 

Moreover, the global restaurant management software market size was expected to grow to USD 2764.16 million by 2027

After seeing these stats you must understand what benefits are provided by the best delivery management software to the food delivery sector.

Provide Customers with a Better Experience

With meal delivery management software, restaurants can provide customers with a quick and hassle-free ordering experience. 

They can also allow customers to track their orders and know where the rider is reached. 

Moreover, by opting for food delivery management systems, restaurants ensure that the orders are delivered on time and without any mistakes.

Reduced Errors

The IT management food delivery software can help to reduce errors. Writing down everything on paper can lead to more mistakes. 

However, with a good food delivery management system, restaurants can easily handle orders, and the chances of making mistakes are lower. 

Eliminate Paperwork

The restaurant staff has to do a lot of paperwork and manage everything manually. However, with software for food delivery, everything is managed automatically and eliminates the need for paperwork. 

It can help improve the staff productivity and free the time that they spend on other important things. 

Increased Revenue

With food delivery platforms, food businesses can reach many customers. They help them boost their sales and increase their reach. 

Moreover, with the help of these platforms, food businesses can improve their visibility, and people know more about them.

Customization

Every business’s needs are different, so the online restaurant delivery software can be easily customized in any way you choose. 

You can add the features of your choice to the software easily without hassle. Also, you can change the color and theme of the software according to your brand. 

Low Delivery Costs

It is an important factor to attract more customers and a key selling point. With the help of food delivery software, food businesses offer customers low delivery costs. Food delivery services must be able to keep going for a long time. If transport costs are too high, it can hurt the business’s finances and make it hard to keep running.

Furthermore, the food delivery logistics software helps restaurants manage deliveries and operate the delivery operations efficiently.  

Improve Customer Experience

If you own restaurant delivery dispatch software, keep customers updated via SMS with order status, tracking links, and proof of delivery. 

In addition, the customers can communicate with the support team if they face any issues. Customers can also chat with the riders and give them instructions if they prefer contactless delivery.

No Delivery Frauds

It’s getting harder and harder for food delivery dispatch software companies to make money because of scams. With the help of food delivery platforms, there is less chance of fraud and fake orders. 

Sometimes, some people place their order on the phone call, and when the rider reaches, they deny receiving the order. However, this problem is almost solved with the food delivery platforms. 

Features of Online Food Delivery Management Software

The right online food delivery order management system would be the one that provides several features that meet your business requirements.

Below are the main features of online food delivery software.

Features of Online Food Delivery Management Software

In-app Chat with Customers

Customers can communicate with the riders with the in-app chat feature. Riders can chat with customers to check where the order will be delivered or other information. This feature helps to reduce miscommunications.

Real-Time Order Tracking

With the help of this feature, customers and food businesses can track their orders. They know the delivery status of their orders in real-time. Customers can see every delivery process step, from the food preparation to where the delivery driver is reached. 

Route Optimization

The food delivery route management software is a game-changer for efficient and timely deliveries. With this feature, riders can easily determine the most efficient route in seconds and deliver the order in a shorter time. 

Effective route planning and navigation help reduce the stress and worry of getting lost or dealing with heavy traffic. The riders can focus on making timely deliveries without worrying about how to get there.

Customer Feedback

The feedback plays an important role in the food delivery industry. Customer feedback is an important feature that helps to improve the services and customer experience. When customers give feedback, business owners know what they can do better and how to make things better for their customers.        

Push Notifications 

If you want the customers to engage and be interested, use the push notification feature. This feature sends customers notifications about new features, discounts, deals, and promotions. 

Proof of Delivery

Showing proof of delivery gives customers, delivery partners, and the company peace of mind. This feature keeps the orders safe and helps you trace back to the root of the problem if any occurs.

Order Management

An online food delivery management system helps restaurants manage their orders and keep track of all the orders that are delivered and pending. Also, restaurants can efficiently manage inventory, menus, staff, and incoming orders. It helps to streamline the whole online ordering process.

Menu Management 

Restaurant delivery service software helps food businesses create, modify, and manage their menus with just a few clicks. This feature simplifies all the operations and restaurants can easily manage their operations without hassle.     

Top 10 Online Food Delivery Management Software

Below is the list of best food delivery management software you must consider for your business.

1. Tookan

Tookan is complete delivery management software that manages all your delivery operations in one place. It enhances efficiency and delivers exceptional customer experience. It is a tailor-made solution for every business, which includes food, grocery, courier, logistics, and more.  

Features of Tookan 

The Tookan provides various features, such as:

  • Order tracking
  • Route optimization
  • Sends automated notifications to customers 
  • API integration 
  • Geofencing
  • Agent wallet
  • In-app chat
  • 24/7 customer support 
  • Cost-effective 
Pros Cons 
Customizability Limited scalability 
Automated routing and scheduling Dependency on third-party services 
Driver management Complex pricing structure 

2. Enatega

Enatega is one of the best delivery management software. Businesses can customize it according to their needs. The software offers various features to food delivery businesses. Enatega offers single-vendor and multi-vendor platforms. Choose the one that best meets your requirements.  

Additionally, Enatega streamlines the ordering process and optimizes your menu. The cloud-based system allows you to access all the restaurant data 24/7. 

Features of Enatega    

The following are the main features of Enatega.

  • Transparency
  • Order tracking
  • Data protection
  • Route optimization
  • Customization  
Pros Cons
100% customizable Marketing tools not included 
Transparent pricing 
Build with the latest technologies 
Includes admin, user, rider, and restaurant app

Buy the best restaurant delivery order software for your business from us and boost your revenue. 

3. Shipday

Shipday is a complete delivery platform for local businesses. It helps you spend less time managing deliveries and growing your business. Many big and small businesses trust and use Shipday. It is often used as restaurant delivery management software because it has a simple, clear user interface that is easy to understand and use.

It can also connect to many e-commerce and delivery systems due to its API connection features. A restaurant might use Shipday to automate most of its delivery tasks, which take a lot of time.

Features of Shipday

Below are some key features of Shipday restaurant delivery system software.

  • Real-time driver locations
  • Barcode scanner
  • Geofencing 
  • Available on the web, phone, and tablet
  • ID verification
  • Customization 
  • Built-in access to 3rd party delivery services 
Pros Cons
Intuitive user interface Limited integrations 
Optimized routing Limited customization 
Excellent customer support 

4. Routific

Routific is a cloud-based food delivery routing software for businesses. With the help of this software for delivery management, businesses can easily create optimized routes. The spreadsheet import tool in Routific lets users add their orders, and with one click, order lists can be turned into routes. 

Features of Routific 

The main features of Routific food delivery routing software are:

  • Live tracking
  • Route optimization
  • Delivery notifications
  • Easy-to-use interface
  • Interactive maps
  • Users track driver progress and estimated arrival time 
  • Customization 
ProsCons
Ease-of-use Lack some functionality 
Excellent customer supportNot good for large enterprises 
Quick to setup

5. Shipsy

Looking for the best delivery management software to manage your business logistics?

Shipsy is a smart logistics software for delivery management that helps businesses track, automate, optimize, and simplify operations hassle-free.

The software comes with advanced features and makes the driver’s job easy. It helps to increase customer retention rate and eliminate manual work.    

This platform is used by several industries, such as retail, logistics, restaurants, courier, manufacturing, and more.  

Features of Shipsy  

Shipsy offers several features, which include:

  • Route planning and optimization
  • Shipment tracking
  • Reports and analytics
  • Freight procurement 
  • Document management 
Pros Cons
User-friendly interface Not good customer support 
Reduce transportation costs Slow performance 
Timely deliveries 

6. Upper Route Planner

The upper route planner is one of the best delivery management software that helps food delivery businesses. 

It is one of the best delivery software that uses advanced algorithms to find the best routes for the riders. Plus, it can help to schedule deliveries and deliver the orders on time. 

Furthermore, the upper route planner allows the customers to prioritize the important deliveries that must be reached urgently. Several industries use this food delivery software, which includes:

  • Pharmacy delivery
  • Food delivery 
  • Flower delivery
  • Retail delivery
  • Seafood delivery
  • Healthy meal delivery  

Features of Upper Route Planner

The upper route planner’s main features are:

  • Customers receive real-time updates regarding their food parcel delivery
  • Route optimization
  • Route planning
  • Proof of delivery
  • API integration
  • Report and analytics
  • One-click dispatch 
  • Route scheduling
  • Shopify integration
Pros Cons
Better customer service Real-time route adjustment is not present 
Faster route planning Real-time driver tracking is not present 
Reports and analytics 
Offer free trial

7. Onfleet

Onfleet is another famous home delivery management software that boosts efficiency and scale operations with advanced logistics software. It helps to manage food delivery orders easily and provides the best routes to riders. Plus, it lets users keep track of their riders and connects them with the dispatcher at any time during the delivery process. 

Moreover, Onfleet makes the delivery process easy and faster. Therefore, the driver spends less time on the road and delivers the package faster. 

Features of Onfleet

The main features of Onfleet’s home delivery management software are:

  • Search and filter
  • Auto-assign
  • Route optimization
  • Proof of delivery
  • Driver chat
  • Predictive ETAs
Pros Cons
Offer free trial Poorly optimized routes
Ease of use Not good for larger businesses and companies 
Simple interface 

8. DispatchTrack

 DispatchTrack is one of the best delivery software which is suitable for all types of online food businesses. The software is user-friendly and performs food deliveries timely. With this software, the riders can easily find the location and deliver the meal.  

Once the order is ready to be sent, they can give the drivers the route plan. It also alerts customers so buyers can ensure someone is there to receive the package. 

Features of Dispatch Track

The main features of DispatchTrack are:

  • Real-time delivery tracking
  • Route planning and optimization
  • ETA notifications
  • Proof of delivery
  • API integration
Pros Cons
Automated scheduling Not offer a free trial 
Improve routing Poor documentation
Lower cost Limited customization in routing 

9. OpenTable

OpenTable is a restaurant delivery management system suitable for all food businesses of all sizes. It can help businesses to manage their daily operations and increase revenue opportunities. This software integrates with existing content management, marketing, and POS systems. It is available on iOS, Android, and web. 

Moreover, OpenTable allows businesses to customize guest experiences and offer great services. 24/7 customer support is available to address any concerns. 

Features of OpenTable       

The main OpenTable features are:

  • Online reservations
  • Marketing tools
  • Manage VIP guest information
  • Takeout ordering and more  
Pros Cons
Ability to save restaurantsExpensive 
Google Maps integration Online reservations are not the most popular 
Track all reservations 

10. TapMango

TapMango is a flexible and customizable home delivery management software. It allows customers to order online without hassle. Plus, customers can also earn rewards on every purchase. Engage customers with powerful tools and increase revenue. Thousands of businesses trust TapMango.

Online stores can contact customers through customer groups, email, text messages, and mobile push marketing (notifications).

Features of TapMango

The main services provided by TapMango are:

  • Marketing portal
  • Punch cards
  • Customer facing tablet
  • Promo codes
Pros Cons
High-quality customer supportBugs and synchronization issues 
Excellent priceSteep learning curve 
Intuitive and user-friendly UI

Tips for Selecting the Best Food Delivery Management Software

When selecting the best food delivery management software for your business, there are several key factors to consider. Here are some tips to help you make an informed decision:

Identify your Specific Needs

Before you start evaluating different software options, clearly define your requirements. Consider factors such as the size of your business, the number of orders you handle, the delivery logistics you require, and any other specific features you need. This will help you narrow down your options and focus on software that meets your unique needs.

Scalability and Flexibility

Choose a software solution that can scale with your business as it grows. Ensure that it can handle an increasing number of orders, drivers, and delivery locations. Additionally, look for flexibility in terms of customization and integration with other systems you might be using, such as POS systems or inventory management software.

Order Management Capabilities

The restaurant delivery service management software should offer robust order management features, including order tracking, real-time updates, and the ability to handle changes or cancellations. Efficient order management is crucial for ensuring a smooth delivery process and customer satisfaction.

Rider Management

Look for a food order management system that provides comprehensive rider management functionalities. This can include features such as rider assignment, real-time rider tracking, performance monitoring, and communication tools. Efficient rider management helps optimize delivery operations and ensures timely and accurate deliveries.

Integration with Third-Party Platforms

If you use popular third-party food delivery platforms like Uber Eats or DoorDash, ensure that the software you choose can integrate with these platforms. Integration simplifies the process of managing orders from multiple platforms and reduces manual data entry.

User-Friendly Interface

The delivery software for restaurants should have a user-friendly interface that is easy to navigate for both your staff and riders. Complex or unintuitive software can lead to inefficiencies.

Reviews and References

Before making a final decision, read reviews and seek references from other businesses in the industry. This can provide valuable insights into the software’s performance, reliability, and customer satisfaction.

Challenges in the Food Delivery Industry

The food delivery industry has grown in recent years. However, it also faces several challenges that can impact its operations and sustainability. 

Below are some of the key challenges in the food delivery industry:

Manage Customer Expectations

It is the biggest challenge that businesses face. Fulfilling customer expectations is the main responsibility and a great way to attract and retain customers.  

You can solve this issue by using the restaurant delivery computer software that is equipped with features such as order tracking, streamlined customer communication, and automated order updates. The right system always meets customer expectations. 

Unstable Pricing Model

Identifying the right pricing strategy is difficult in the competitive food delivery market. The newbies always prefer to work on low margins and boost their business. However, it affects their profitability. 

The best way to address this issue is to research and analyze the pricing policies of all the established companies. Also, compare the prices with the features that meet your needs. 

Manage Logistics 

It is another big challenge faced by food delivery businesses. Sometimes, delivering the order on time becomes difficult. This usually happens when the restaurants do not have enough resources or capacity to manage big orders.   

The right food delivery logistics software plays a vital role in managing a large amount of orders and delivering to the customer’s doorstep on time. The software has order scheduling, location tracking, and delivery router features that make the entire process easy. 

Operational Costs

Running a food delivery service involves various operational costs, including: 

  • Delivery fleet maintenance
  • Technology infrastructure
  • Labor
  • Customer support

Balancing these costs while offering competitive pricing and maintaining profitability can be a challenge. 

You can resolve this challenge by using proper resource management methods and boosting the functional efficiency of the delivery business.

Determine the Right Marketing Strategy 

Choosing the right marketing strategy is crucial for getting new users. This is challenging if you do not have a solid marketing plan. 

To address this challenge, create an advertising plan by keeping your target audience in mind. Also, collaborate with bloggers and influencers to build a strong online presence.     

Frequently Asked Questions

1. How much does it cost to set up an online delivery management system?

Set-up costs for an online delivery management system are not constant and vary depending on the complexity of your system but can range from $500 to $5,000. 

However, on average an online delivery management system can cost you around $97 per month.

2. Why is an e-commerce delivery management software essential?

An e-commerce delivery management software is crucial because it enables the efficient handling of order fulfillment processes that consist of order picking, processing, and final delivery. 

3. Which platform is best for food delivery?

UberEats, Grubhub, Foodpanda, Zomato, etc are the best platforms for food delivery.

4. What is food delivery management?

Food delivery management refers to the process of organizing the logistics and operations involved in delivering food from restaurants or other food providers to customers. It involves tasks such as order management, dispatching, tracking, and ensuring timely and efficient delivery.

5. What is a restaurant order management system?

The restaurant order management system is a software application designed to streamline and automate the process of managing orders in a restaurant. It is used by restaurant staff, including servers, kitchen staff, and managers.

6. What is a food ordering management system?

A food ordering management system is a software application that allows restaurants, cafes, and other food establishments to efficiently manage their online ordering, delivery, and customer interactions. 

7. What is a management system in the food industry?

The management system in the food industry refers to a set of processes, procedures, and technologies used to oversee and coordinate various aspects such as:

  • Food production
  • Distribution
  • Service delivery

Conclusion

Food delivery management software is an essential tool for food businesses. They not only simplify business operations but also provide several other benefits. To meet the goals and needs of your business, you should invest in food delivery management software. As technology advances, food delivery management platforms can be important in attracting customers and generating more revenue.

Every restaurant has different needs, so choosing software according to your needs is crucial. You can easily choose Enatega, the best online food delivery app development company. We offer customized wholesale food delivery management software according to your business requirements.

So, schedule a call with our sales team and with the help of our experts grow your business.

About the author

Hudaibia Khalid is the creative force behind the blog—a maestro of words and ideas. Her distinctive style not only imparts wisdom but also leaves an indelible mark, transforming each post into a captivating journey through her unique perspective on the world.

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