The food delivery industry is booming, valued at over $770 billion globally. Restaurants can harness this growth by investing in food delivery management software, revolutionizing their service delivery. This technology streamlines order management, minimizes errors, and enhances delivery tracking and inventory management.
It benefits various businesses, including restaurants, cafes, fast food chains, etc. Choosing the right food delivery software can be daunting, but our comprehensive guide helps you make an informed decision. Explore the top solutions and transform your delivery operations for increased efficiency and profitability.
What is Food Delivery Management Software For Restaurants?
The food delivery management solution for restaurants automates the delivery management processes.
It can help restaurants manage their delivery operations effectively, and all orders can be delivered quickly.
Also, it can help you to track the progress of operations without wasting time managing it manually.
Independent and small restaurants, coffee shops, and more can use food order management software. In short, every food business can use this software that offers delivery as a service.
The main purpose of using online food delivery software is to:
- Streamline the entire delivery management process
- Improve customer engagement
- Help customers see the progress of the delivery of their food
- Increase productivity
- Improve operational efficiency
Moreover, the food delivery management app for restaurants provides many features, which include:
- Route planning
- Route optimization
- Delivery scheduling
- Real-time accessibility to operations
Whether you are a restaurant owner or running a food business, the meal delivery software can have something to offer you and simplify your operations.
Types of Businesses Get Benefit from Food Delivery Software
Nowadays, the adoption of food delivery software has become a necessity for various types of businesses. The demand for convenience continues to grow, and more businesses are shifting toward using it.
Below are some businesses that benefit from software for restaurant delivery service.
- Restaurants and cafes
- Fast food chains
- Food stores
- Beverage delivery services
- Cloud kitchens
- Liquor delivery services
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Schedule a CallBenefits of the Best Food Delivery Management Software
The food delivery software for restaurants helps to drive profits and automate their operations. In 2016, the food software market revenue was Million USD which will grow more in 2020 and will reach to Multi Million USD in 2026.
Moreover, the global restaurant management software market size was expected to grow to USD 2764.16 million by 2027.
After seeing these stats you must understand what benefits are provided by the best delivery management software to the food delivery sector.
Provide Customers with a Better Experience
With meal delivery management software, restaurants can provide customers with a quick and hassle-free ordering experience.
They can also allow customers to track their orders and know where the rider is reached.
Moreover, by opting for food delivery management systems, restaurants ensure that the orders are delivered on time and without any mistakes.
Reduced Errors
The IT management food delivery software can help to reduce errors. Writing down everything on paper can lead to more mistakes.
However, with a good food delivery management system, restaurants can easily handle orders, and the chances of making mistakes are lower.
Eliminate Paperwork
The restaurant staff has to do a lot of paperwork and manage everything manually. However, with software for food delivery, everything is managed automatically and eliminates the need for paperwork.
It can help improve the staff productivity and free the time that they spend on other important things.
Increased Revenue
With food delivery platforms, food businesses can reach many customers. They help them boost their sales and increase their reach.
Moreover, with the help of these platforms, food businesses can improve their visibility, and people know more about them.
Customization
Every business’s needs are different, so the online restaurant delivery software can be easily customized in any way you choose.
You can add the features of your choice to the software easily without hassle. Also, you can change the color and theme of the software according to your brand.
Low Delivery Costs
It is an important factor to attract more customers and a key selling point. With the help of food delivery software, food businesses offer customers low delivery costs. Food delivery services must be able to keep going for a long time. If transport costs are too high, it can hurt the business’s finances and make it hard to keep running.
Furthermore, the food delivery logistics software helps restaurants manage deliveries and operate the delivery operations efficiently.
Improve Customer Experience
If you own restaurant delivery dispatch software, keep customers updated via SMS with order status, tracking links, and proof of delivery.
In addition, the customers can communicate with the support team if they face any issues. Customers can also chat with the riders and give them instructions if they prefer contactless delivery.
No Delivery Frauds
It’s getting harder and harder for food delivery dispatch software companies to make money because of scams. With the help of food delivery platforms, there is less chance of fraud and fake orders.
Sometimes, some people place their order on the phone call, and when the rider reaches, they deny receiving the order. However, this problem is almost solved with the food delivery platforms.
Features of Online Food Delivery Management Software
The right online food delivery order management system would be the one that provides several features that meet your business requirements.
Below are the main features of online food delivery software.
In-app Chat with Customers
Customers can communicate with the riders with the in-app chat feature. Riders can chat with customers to check where the order will be delivered or other information. This feature helps to reduce miscommunications.
Real-Time Order Tracking
With the help of this feature, customers and food businesses can track their orders. They know the delivery status of their orders in real-time. Customers can see every delivery process step, from the food preparation to where the delivery driver is reached.
Route Optimization
The food delivery route management software is a game-changer for efficient and timely deliveries. With this feature, riders can easily determine the most efficient route in seconds and deliver the order in a shorter time.
Effective route planning and navigation help reduce the stress and worry of getting lost or dealing with heavy traffic. The riders can focus on making timely deliveries without worrying about how to get there.
Customer Feedback
The feedback plays an important role in the food delivery industry. Customer feedback is an important feature that helps to improve the services and customer experience. When customers give feedback, business owners know what they can do better and how to make things better for their customers.
Push Notifications
If you want the customers to engage and be interested, use the push notification feature. This feature sends customers notifications about new features, discounts, deals, and promotions.
Proof of Delivery
Showing proof of delivery gives customers, delivery partners, and the company peace of mind. This feature keeps the orders safe and helps you trace back to the root of the problem if any occurs.
Order Management
An online food delivery management system helps restaurants manage their orders and keep track of all the orders that are delivered and pending. Also, restaurants can efficiently manage inventory, menus, staff, and incoming orders. It helps to streamline the whole online ordering process.
Menu Management
Restaurant delivery service software helps food businesses create, modify, and manage their menus with just a few clicks. This feature simplifies all the operations and restaurants can easily manage their operations without hassle.
Top 10 Online Food Delivery Management Software
Below is the list of best food delivery management software you must consider for your business.
1. Tookan
Tookan is complete delivery management software that manages all your delivery operations in one place. It enhances efficiency and delivers exceptional customer experience. It is a tailor-made solution for every business, which includes food, grocery, courier, logistics, and more.
Features of Tookan
The Tookan provides various features, such as:
- Order tracking
- Route optimization
- Sends automated notifications to customers
- API integration
- Geofencing
- Agent wallet
- In-app chat
- 24/7 customer support
- Cost-effective
| Pros | Cons |
| Customizability | Limited scalability |
| Automated routing and scheduling | Dependency on third-party services |
| Driver management | Complex pricing structure |
2. Enatega
Enatega is one of the best delivery management software. Businesses can customize it according to their needs. The software offers various features to food delivery businesses. Enatega offers single-vendor and multi-vendor platforms. Choose the one that best meets your requirements.
Additionally, Enatega streamlines the ordering process and optimizes your menu. The cloud-based system allows you to access all the restaurant data 24/7.
Features of Enatega
The following are the main features of Enatega.
- Transparency
- Order tracking
- Data protection
- Route optimization
- Customization
| Pros | Cons |
| 100% customizable | Marketing tools not included |
| Transparent pricing | |
| Build with the latest technologies | |
| Includes admin, user, rider, and restaurant app |
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3. Shipday
Shipday is a complete delivery platform for local businesses. It helps you spend less time managing deliveries and growing your business. Many big and small businesses trust and use Shipday. It is often used as restaurant delivery management software because it has a simple, clear user interface that is easy to understand and use.
It can also connect to many e-commerce and delivery systems due to its API connection features. A restaurant might use Shipday to automate most of its delivery tasks, which take a lot of time.
Features of Shipday
Below are some key features of Shipday restaurant delivery system software.
- Real-time driver locations
- Barcode scanner
- Geofencing
- Available on the web, phone, and tablet
- ID verification
- Customization
- Built-in access to 3rd party delivery services
| Pros | Cons |
| Intuitive user interface | Limited integrations |
| Optimized routing | Limited customization |
| Excellent customer support |
4. Routific
Routific is a cloud-based food delivery routing software for businesses. With the help of this software for delivery management, businesses can easily create optimized routes. The spreadsheet import tool in Routific lets users add their orders, and with one click, order lists can be turned into routes.
Features of Routific
The main features of Routific food delivery routing software are:
- Live tracking
- Route optimization
- Delivery notifications
- Easy-to-use interface
- Interactive maps
- Users track driver progress and estimated arrival time
- Customization
| Pros | Cons |
| Ease-of-use | Lack some functionality |
| Excellent customer support | Not good for large enterprises |
| Quick to setup |
5. Shipsy
Looking for the best delivery management software to manage your business logistics?
Shipsy is a smart logistics software for delivery management that helps businesses track, automate, optimize, and simplify operations hassle-free.
The software comes with advanced features and makes the driver’s job easy. It helps to increase customer retention rate and eliminate manual work.
This platform is used by several industries, such as retail, logistics, restaurants, courier, manufacturing, and more.
Features of Shipsy
Shipsy offers several features, which include:
- Route planning and optimization
- Shipment tracking
- Reports and analytics
- Freight procurement
- Document management
| Pros | Cons |
| User-friendly interface | Not good customer support |
| Reduce transportation costs | Slow performance |
| Timely deliveries |
6. Upper Route Planner
The upper route planner is one of the best delivery management software that helps food delivery businesses.
It is one of the best delivery software that uses advanced algorithms to find the best routes for the riders. Plus, it can help to schedule deliveries and deliver the orders on time.
Furthermore, the upper route planner allows the customers to prioritize the important deliveries that must be reached urgently. Several industries use this food delivery software, which includes:
- Pharmacy delivery
- Food delivery
- Flower delivery
- Retail delivery
- Seafood delivery
- Healthy meal delivery
Features of Upper Route Planner
The upper route planner’s main features are:
- Customers receive real-time updates regarding their food parcel delivery
- Route optimization
- Route planning
- Proof of delivery
- API integration
- Report and analytics
- One-click dispatch
- Route scheduling
- Shopify integration
| Pros | Cons |
| Better customer service | Real-time route adjustment is not present |
| Faster route planning | Real-time driver tracking is not present |
| Reports and analytics | |
| Offer free trial |
7. Onfleet
Onfleet is another famous home delivery management software that boosts efficiency and scale operations with advanced logistics software. It helps to manage food delivery orders easily and provides the best routes to riders. Plus, it lets users keep track of their riders and connects them with the dispatcher at any time during the delivery process.
Moreover, Onfleet makes the delivery process easy and faster. Therefore, the driver spends less time on the road and delivers the package faster.
Features of Onfleet
The main features of Onfleet’s home delivery management software are:
- Search and filter
- Auto-assign
- Route optimization
- Proof of delivery
- Driver chat
- Predictive ETAs
| Pros | Cons |
| Offer free trial | Poorly optimized routes |
| Ease of use | Not good for larger businesses and companies |
| Simple interface |
8. DispatchTrack
DispatchTrack is one of the best delivery software which is suitable for all types of online food businesses. The software is user-friendly and performs food deliveries timely. With this software, the riders can easily find the location and deliver the meal.
Once the order is ready to be sent, they can give the drivers the route plan. It also alerts customers so buyers can ensure someone is there to receive the package.
Features of Dispatch Track
The main features of DispatchTrack are:
- Real-time delivery tracking
- Route planning and optimization
- ETA notifications
- Proof of delivery
- API integration
| Pros | Cons |
| Automated scheduling | Not offer a free trial |
| Improve routing | Poor documentation |
| Lower cost | Limited customization in routing |
9. OpenTable
OpenTable is a restaurant delivery management system suitable for all food businesses of all sizes. It can help businesses to manage their daily operations and increase revenue opportunities. This software integrates with existing content management, marketing, and POS systems. It is available on iOS, Android, and web.
Moreover, OpenTable allows businesses to customize guest experiences and offer great services. 24/7 customer support is available to address any concerns.
Features of OpenTable
The main OpenTable features are:
- Online reservations
- Marketing tools
- Manage VIP guest information
- Takeout ordering and more
| Pros | Cons |
| Ability to save restaurants | Expensive |
| Google Maps integration | Online reservations are not the most popular |
| Track all reservations |
10. TapMango
TapMango is a flexible and customizable home delivery management software. It allows customers to order online without hassle. Plus, customers can also earn rewards on every purchase. Engage customers with powerful tools and increase revenue. Thousands of businesses trust TapMango.
Online stores can contact customers through customer groups, email, text messages, and mobile push marketing (notifications).
Features of TapMango
The main services provided by TapMango are:
- Marketing portal
- Punch cards
- Customer facing tablet
- Promo codes
| Pros | Cons |
| High-quality customer support | Bugs and synchronization issues |
| Excellent price | Steep learning curve |
| Intuitive and user-friendly UI |
Tips for Selecting the Best Food Delivery Management Software
When selecting the best food delivery management software for your business, there are several key factors to consider. Here are some tips to help you make an informed decision:
Identify your Specific Needs
Before you start evaluating different software options, clearly define your requirements. Consider factors such as the size of your business, the number of orders you handle, the delivery logistics you require, and any other specific features you need. This will help you narrow down your options and focus on software that meets your unique needs.
Scalability and Flexibility
Choose a software solution that can scale with your business as it grows. Ensure that it can handle an increasing number of orders, drivers, and delivery locations. Additionally, look for flexibility in terms of customization and integration with other systems you might be using, such as POS systems or inventory management software.
Order Management Capabilities
The restaurant delivery service management software should offer robust order management features, including order tracking, real-time updates, and the ability to handle changes or cancellations. Efficient order management is crucial for ensuring a smooth delivery process and customer satisfaction.
Rider Management
Look for a food order management system that provides comprehensive rider management functionalities. This can include features such as rider assignment, real-time rider tracking, performance monitoring, and communication tools. Efficient rider management helps optimize delivery operations and ensures timely and accurate deliveries.
Integration with Third-Party Platforms
If you use popular third-party food delivery platforms like Uber Eats or DoorDash, ensure that the software you choose can integrate with these platforms. Integration simplifies the process of managing orders from multiple platforms and reduces manual data entry.
User-Friendly Interface
The delivery software for restaurants should have a user-friendly interface that is easy to navigate for both your staff and riders. Complex or unintuitive software can lead to inefficiencies.
Reviews and References
Before making a final decision, read reviews and seek references from other businesses in the industry. This can provide valuable insights into the software’s performance, reliability, and customer satisfaction.
Challenges in the Food Delivery Industry
The food delivery industry has grown in recent years. However, it also faces several challenges that can impact its operations and sustainability.
Below are some of the key challenges in the food delivery industry:
Manage Customer Expectations
It is the biggest challenge that businesses face. Fulfilling customer expectations is the main responsibility and a great way to attract and retain customers.
You can solve this issue by using the restaurant delivery computer software that is equipped with features such as order tracking, streamlined customer communication, and automated order updates. The right system always meets customer expectations.
Unstable Pricing Model
Identifying the right pricing strategy is difficult in the competitive food delivery market. The newbies always prefer to work on low margins and boost their business. However, it affects their profitability.
The best way to address this issue is to research and analyze the pricing policies of all the established companies. Also, compare the prices with the features that meet your needs.
Manage Logistics
It is another big challenge faced by food delivery businesses. Sometimes, delivering the order on time becomes difficult. This usually happens when the restaurants do not have enough resources or capacity to manage big orders.
The right food delivery logistics software plays a vital role in managing a large amount of orders and delivering to the customer’s doorstep on time. The software has order scheduling, location tracking, and delivery router features that make the entire process easy.
Operational Costs
Running a food delivery service involves various operational costs, including:
- Delivery fleet maintenance
- Technology infrastructure
- Labor
- Customer support
Balancing these costs while offering competitive pricing and maintaining profitability can be a challenge.
You can resolve this challenge by using proper resource management methods and boosting the functional efficiency of the delivery business.
Determine the Right Marketing Strategy
Choosing the right marketing strategy is crucial for getting new users. This is challenging if you do not have a solid marketing plan.
To address this challenge, create an advertising plan by keeping your target audience in mind. Also, collaborate with bloggers and influencers to build a strong online presence.
Frequently Asked Questions
1. How much does it cost to set up an online delivery management system?
Set-up costs for an online delivery management system are not constant and vary depending on the complexity of your system but can range from $500 to $5,000.
However, on average an online delivery management system can cost you around $97 per month.
2. Why is an e-commerce delivery management software essential?
An e-commerce delivery management software is crucial because it enables the efficient handling of order fulfillment processes that consist of order picking, processing, and final delivery.
3. Which platform is best for food delivery?
UberEats, Grubhub, Foodpanda, Zomato, etc are the best platforms for food delivery.
4. What is food delivery management?
Food delivery management refers to the process of organizing the logistics and operations involved in delivering food from restaurants or other food providers to customers. It involves tasks such as order management, dispatching, tracking, and ensuring timely and efficient delivery.
5. What is a restaurant order management system?
The restaurant order management system is a software application designed to streamline and automate the process of managing orders in a restaurant. It is used by restaurant staff, including servers, kitchen staff, and managers.
6. What is a food ordering management system?
A food ordering management system is a software application that allows restaurants, cafes, and other food establishments to efficiently manage their online ordering, delivery, and customer interactions.
7. What is a management system in the food industry?
The management system in the food industry refers to a set of processes, procedures, and technologies used to oversee and coordinate various aspects such as:
- Food production
- Distribution
- Service delivery
8. Which model is best for an online food ordering system?
The best online food ordering system model is the SaaS (Software as a Service) model. It offers regular updates, scalability, and ease of use without the need for extensive in-house IT resources.
9. How does an online food delivery system work?
An online food delivery system works as follows:
- Customers can browse menus, place orders, and make payments through a website or mobile application.
- The customer’s order is received by the system and routed to the appropriate restaurant or food provider.
- Restaurants receive the order, prepare the food, and package it for delivery.
- The system coordinates with a delivery service (in-house or third-party) to pick up the order from the restaurant and deliver it to the customer’s location.
- Customers can track the status of their orders and make payments securely through the system. The system also processes payments and handles any refunds or adjustments.
- Customers can provide ratings and reviews of the restaurants and the overall delivery experience, which helps the system improve its recommendations and service quality.
