The food delivery industry has gained significant popularity in today’s modern world. It is the fastest-growing industry that makes people’s lives easier. The world food delivery market is worth more than $770 billion.
Many restaurants can invest in food delivery management software and make things organized. This technology has revolutionized the way restaurants provide delivery services.
With the help of food delivery software, customers can easily place an order and get it delivered to their doorstep. This technology provides benefits to both customers and restaurants.
The right online food delivery management system would be the one that provides several features that meet your business requirements.
Moreover, It helps you to manage orders easily and minimize the chances of errors. In addition, it can help you in tracking deliveries and inventory more effectively.
It also provides solutions to white-label brands and helps them manage multiple deliveries from a single point.
However, several food delivery management system options are available on the market. Therefore, choosing the right one for the restaurant management can be confusing.
To make your journey easier to find the perfect one, we have compiled all the information that will help you make the best decision.
What is Food Delivery Management Software For Restaurants?
The food delivery management software for restaurants automates the delivery management processes.
It can help restaurants manage their delivery operations effectively, and all orders can be delivered quickly.
Also, it can help you to track the progress of operations without wasting time managing it manually.
Independent and small restaurants, coffee shops, and more can use food order management software. In short, every food business can use this software that offers delivery as a service.
The main purpose of using online food delivery software is to:
- Streamline the entire delivery management process
- Improve customer engagement
- Help customers see the progress of the delivery of their food
- Increase productivity
- Improve operational efficiency
Moreover, the food delivery management software for restaurants provides many features, which include:
- Route planning
- Route optimization
- Delivery scheduling
- Real-time accessibility to operations
Whether you are a restaurant owner or running a food business, the food delivery software can have something to offer you and simplify your operations.
Benefits of the Best Food Delivery Management Software
Below are the main benefits of the best delivery management software for food delivery.
Provide Customers with a Better Experience
With a food order management software, restaurants can provide customers with a quick and hassle-free ordering experience.
They can also allow customers to track their orders and know where the rider is reached.
Moreover, by opting for food delivery management systems, restaurants ensure that the orders are delivered on time and without any mistakes.
Reduced Errors
The IT management food delivery software can help to reduce errors. Writing down everything on paper can lead to more mistakes.
However, with a good food delivery management system, restaurants can easily handle orders, and the chances of making mistakes are lower.
Eliminate Paperwork
The restaurant staff has to do a lot of paperwork and manage everything manually. However, with software for food delivery, everything is managed automatically and eliminates the need for paperwork.
It can help improve the staff productivity and free the time that they spend on other important things.
Increased Revenue
With food delivery platforms, food businesses can reach many customers. They help them boost their sales and increase their reach.
Moreover, with the help of these platforms, food businesses can improve their visibility, and people know more about them.
Customization
Every business’s needs are different, so the online food delivery management system can be easily customized in any way you choose.
You can add the features of your choice to the software easily without hassle. Also, you can change the color and theme of the software according to your brand.
Low Delivery Costs
It is an important factor to attract more customers and a key selling point. With the help of food delivery software, food businesses offer customers low delivery costs. Food delivery services must be able to keep going for a long time. If transport costs are too high, it can hurt the business’s finances and make it hard to keep running.
Improve Customer Experience
If you own food delivery dispatch software, keep customers updated via SMS with order status, tracking links, and proof of delivery.
In addition, the customers can communicate with the support team if they face any issues. Customers can also chat with the riders and give them instructions if they prefer contactless delivery.
No Delivery Frauds
It’s getting harder and harder for food delivery dispatch software companies to make money because of scams. With the help of food delivery platforms, there is less chance of fraud and fake orders.
Sometimes, some people place their order on the phone call, and when the rider reaches, they deny receiving the order. However, this problem is almost solved with the food delivery platforms.
Features of Online Food Delivery Management Software
Below are the main features of online food delivery software.
In-app Chat with Customers
Customers can communicate with the riders with the in-app chat feature. Riders can chat with customers to check where the order will be delivered or other information. This feature helps to reduce miscommunications.
Real-Time Order Tracking
With the help of this feature, customers and food businesses can track their orders. They know the delivery status of their orders in real-time. Customers can see every delivery process step, from the food preparation to where the delivery driver is reached.
Route Optimization
The food delivery route management software is a game-changer for efficient and timely deliveries. With this feature, riders can easily determine the most efficient route in seconds and deliver the order in a shorter time.
Effective route planning and navigation help reduce the stress and worry of getting lost or dealing with heavy traffic. The riders can focus on making timely deliveries without worrying about how to get there.
Customer Feedback
The feedback plays an important role in the food delivery industry. Customer feedback is an important feature that helps to improve the services and customer experience. When customers give feedback, business owners know what they can do better and how to make things better for their customers.
Push Notifications
If you want the customers to engage and be interested, use the push notification feature. This feature sends customers notifications about new features, discounts, deals, and promotions.
Proof of Delivery
Showing proof of delivery gives customers, delivery partners, and the company peace of mind. This feature keeps the orders safe and helps you trace back to the root of the problem if any occurs.
Top 10 Online Food Delivery Management Software
Below is the list of best food delivery management software you must consider for your business.
1. Tookan
Tookan is complete delivery management software that manages all your delivery operations in one place. It enhances efficiency and delivers exceptional customer experience. It is a tailor-made solution for every business, which includes food, grocery, courier, logistics, and more.
The Tookan provides various features, such as:
- Order tracking
- Route optimization
- Sends automated notifications to customers
- API integration
- Geofencing
- Agent wallet
- In-app chat
- 24/7 customer support
- Cost-effective
2. Enatega
Enatega is one of the best delivery management software. Businesses can customize it according to their needs. The software offers various features to food delivery businesses. Enatega offers single-vendor and multi-vendor platforms. Choose the one that best meets your requirements.
Additionally, Enatega streamlines the ordering process and optimizes your menu. The cloud-based system allows you to access all the restaurant data 24/7.
The following are the main features of Enatega.
- Transparency
- Order tracking
- Data protection
- Route optimization
- Customization
3. Shipday
Shipday is a complete delivery platform for local businesses. It helps you spend less time managing deliveries and growing your business. Many big and small businesses trust and use Shipday. It is often used as restaurant delivery management software because it has a simple, clear user interface that is easy to understand and use.
It can also connect to many e-commerce and delivery systems due to its API connection features. A restaurant might use Shipday to automate most of its delivery tasks, which take a lot of time.
Below are some key features of Shipday restaurant delivery software.
- Real-time driver locations
- Barcode scanner
- Geofencing
- Available on the web, phone, and tablet
- ID verification
- Customization
- Built-in access to 3rd party delivery services
4. Routific
Routific is a cloud-based food delivery routing software for businesses.
With the help of this software for delivery management, businesses can easily create optimized routes. The spreadsheet import tool in Routific lets users add their orders, and with one click, order lists can be turned into routes.
The main features of Routific food delivery routing software are:
The main features of Routific are:
- Live tracking
- Route optimization
- Delivery notifications
- Easy-to-use interface
- Interactive maps
- Users track driver progress and estimated arrival time
- Customization
5. Shipsy
Looking for the best delivery management software to manage your business logistics?
Shipsy is a smart logistics software for delivery management which helps businesses to track, automate, optimize, and simplify operations hassle-free.
The software comes with advanced features and makes the driver’s job easy. It helps to increase customer retention rate and eliminate manual work.
This platform is used by several industries, such as retail, logistics, restaurants, courier, manufacturing, and more.
Shipsy offers several features, which include:
- Route planning and optimization
- Shipment tracking
- Reports and analytics
- Freight procurement
- Document management
6. Upper Route Planner
- Upper Route Planner
The upper route planner is one of the best delivery management software that helps food delivery businesses.
It is one of the best delivery software that uses advanced algorithms to find the best routes for the riders. Plus, it can help to schedule deliveries and deliver the orders on time.
Furthermore, the upper route planner allows the customers to prioritize the important deliveries that must be reached urgently. Several industries use this food delivery software, which includes:
- Pharmacy delivery
- Food delivery
- Flower delivery
- Retail delivery
- Seafood delivery
- Healthy meal delivery
The upper route planner’s main features are:
- Customers receive real-time updates regarding their food parcel delivery
- Route optimization
- Route planning
- Proof of delivery
- API integration
- Report and analytics
- One-click dispatch
- Route scheduling
- Shopify integration
7. Onfleet
Onfleet is another famous home delivery management software that boosts efficiency and scale operations with advanced logistics software. It helps to manage food delivery orders easily and provides the best routes to riders. Plus, it lets users keep track of their riders and connects them with the dispatcher at any time during the delivery process.
Moreover, Onfleet makes the delivery process easy and faster. Therefore, the driver spends less time on the road and delivers the package faster.
The main features of Onfleet’s home delivery management software are:
- Search and filter
- Auto-assign
- Route optimization
- Proof of delivery
- Driver chat
- Predictive ETAs
8. DispatchTrack
DispatchTrack is one of the best delivery software which is suitable for all types of online food businesses. The software is user-friendly and performs food deliveries timely. With this software, the riders can easily find the location and deliver the meal.
Once the order is ready to be sent, they can give the drivers the route plan. It also alerts customers so buyers can ensure someone is there to receive the package.
The main features of DispatchTrack are:
- Real-time delivery tracking
- Route planning and optimization
- ETA notifications
- Proof of delivery
- API integration
9. OpenTable
OpenTable is a restaurant delivery software suitable for all food businesses of all sizes. It can help businesses to manage their daily operations and increase revenue opportunities. This software integrates with existing content management, marketing, and POS systems. It is available on iOS, Android, and web.
Moreover, OpenTable allows businesses to customize guest experiences and offer great services. 24/7 customer support is available to address any concerns.
The main OpenTable features are:
- Online reservations
- Marketing tools
- Manage VIP guest information
- Takeout ordering and more
10. TapMango
TapMango is a flexible and customizable home delivery management software. It allows customers to order online without hassle. Plus, customers can also earn rewards on every purchase. Engage customers with powerful tools and increase revenue. Thousands of businesses trust TapMango.
Online stores can contact customers through customer groups, email, text messages, and mobile push marketing (notifications).
The main services provided by TapMango are:
- Marketing portal
- Punch cards
- Customer facing tablet
- Promo codes
Frequently Asked Questions
- How much does it cost to set up an online delivery management system?
Set-up costs for an online delivery management system are not constant and vary depending on the complexity of your system but can range from $500 to $5,000.
However, on average an online delivery management system can cost you around $97 per month.
While getting software for food delivery, keep in mind that the cost will vary depending on the size of your business and the features you need.
- Why is an ecommerce delivery management software essential?
An e-commerce delivery management software is crucial because it enables the efficient handling of order fulfillment processes that consist of order picking, processing, and final delivery.
It is an optimization that is valuable for both the sender and the recipient because it minimizes the time involved in shipping and receiving packages, which makes the entire process more effective.
