Guide to Online Food Ordering System for Restaurants in 2024

online food ordering system for restaurants

Boost your restaurant’s efficiency and customer reach with a robust online food ordering system. With the popularity of online food ordering, some restaurant owners have opted to use an online food ordering system for restaurants. It is a time-saving and optimized way to manage all the operations. 

Seven million Australians will order food directly using delivery apps like DoorDash, UberEats, and Deliveroo in 2022. It is expected to increase to 9.8 million by 2026.   

Moreover, online food ordering systems are excellent for restaurants to reach more customers and drive profits.

So, now you know more about the online ordering system for business, this guide will help you decide if an online food ordering system is the right solution for your business. 

What is an Online Ordering System?

The online ordering system for restaurants is a digital food ordering platform that allows customers to place orders online. Customers can browse several restaurants, select items, customize the menu, select the delivery option, etc, and then place an order. 

In addition, restaurants can use food delivery management software to connect with more customers and provide convenient and timely delivery of their orders. 

The main objective of the online ordering system for restaurants is to:

  • Streamline the process and make it more efficient.
  • Automate all the operations.
  • Provide a quicker service to customers.
  • Increase customer loyalty by providing deals and discounts.
  • Help you in managing your restaurant inventory. 
  • Help you track the orders.  

Moreover, online ordering systems are the best option for restaurants looking to stay competitive in the food delivery market.

How Does Online Ordering System Work?

The online ordering system provides convenience and ease of use, making the entire ordering process easy. Let’s look at the steps below to understand how restaurant delivery platforms work.

Step 1: Customers browse the menu on their smartphones or any other digital device.  

Step 2: They choose what they want to order and give special instructions if they want to add. 

Step 3: Customers choose the food delivery payment method from the multiple options. Then, the order is placed. 

Step 4: The order details are sent to the restaurant, and their staff start working on it. 

Step 5: When the order is ready, the rider picks it up.

Step 6: The rider delivers the food to the customer’s location, or the customer picks up the food from the restaurant. 

What are the Advantages of  Online Food Ordering System For Restaurants?

The online ordering system provides many long-term benefits to restaurants. So, let’s look at them and realize the importance of online food ordering systems.  

Advantages of  Online Food Ordering System For Restaurants

Improve Experience

The best online ordering system for restaurants gives customers a better experience. It is a hassle-free and easy way to order food online. With the online ordering system, customers can order food anytime and from anywhere with just a few taps on their mobile phones, and the food is delivered to their doorstep.   

Get More Revenue

It is a great way to get more revenue for your business. Customers can use online food ordering systems more than traditional ones, especially on busy schedules and bad weather days. Therefore, it is the best chance to get more sales and boost profit for your business.


An online food ordering system for restaurants is automatic. Therefore, you don’t need to hire many staff to manage your operations, such as accounts. Also, you can save your employer time by taking orders on the phone.

Sometimes, the customers find the restaurant number busy and turn to another restaurant. So, there is a huge chance of losing the customer. However, this can be avoided with the help of a restaurant order system. 

Receive Large Orders

Studies show customers can easily place large orders with an online ordering system. So, it is a great way to increase sales and make significant revenue. 

However, if you are new to the food delivery industry and confused about how to serve more customers via an app, you can consult Enatega

Save from Fake Orders

It is an ideal solution to save yourself from fake orders. Sometimes, restaurants face this problem when they take orders using traditional methods. They get a lot of phone calls when customers place orders, and when it’s time to deliver the food, they don’t receive calls. Due to this issue, the food and the restaurant’s time are also wasted. 

But this situation can be changed with an online food ordering system. Customers provide complete information, such as name, address, and number. So there is no room for placing an order and disappearing.

Streamline Operations

With an online restaurant ordering platform, run all the operations smoothly, from order management to real-time tracking. Also, it helps to reduce the burden on the restaurant staff. Thus, they focus on other responsibilities rather than doing the same task for long.      

Complete Control

The best part of using the restaurant’s online ordering software is completely controlling everything. You can customize the menu, add images, pricing, and details that give your customers a better experience. 

In addition, you can keep track of everything that is going on in the kitchen and the dining hall with an online food ordering system.  

Check Order Status

The restaurants can check the status of their food order whether it has been delivered or not. It helps them manage all the records automatically. Also, the customers track their orders to see how far the rider is and how long it will take to deliver the food. 

Features of Online Food Ordering System For Restaurants

The online ordering system is a crucial part of the restaurants. With top-notch features, restaurants can succeed and improve their business. 

Therefore, if you are wondering what features are included in the restaurant order system, then look at the given features.

Features of Online Food Ordering System For Restaurants

Multiple Payment Gateways

Always provide multiple payment options to customers so they can quickly pay the bill without hassle. Also, make the payment process method easy and don’t make it complex for the customers.   

User-Friendly Interface

Website online ordering systems should have a user-friendly interface. Customers can easily browse menus, check restaurant information, and place orders online when the ordering system has a user-friendly interface.

Social Media Integration

Social media integration is necessary for an online ordering system for restaurants. When you integrate social media, it will increase your order rate ten times more than before. 

Customers also share their photos and provide feedback on these platforms to help others know about your business.

Order Tracking

The online food delivery management app should include an order tracking feature to track the deliveries. This feature helps restaurants and customers to track their orders.    

Record Sales History

Having an online food ordering system records all the transactions. With the help of this feature, restaurants can record their sales history, the revenue they made, etc., for seamlessly operating restaurants.

Search Tool

The restaurant operating system must provide an excellent user experience. The search feature is invaluable and allows customers to find menu items they are looking for easily.  

Restaurants must include filters allowing customers to find vegetarian, gluten-free, and non-vegetarian meals quickly.

Menu Creation

It is the must-have feature of the online food ordering system. The restaurant staff can create an online menu, alter prices, item descriptions, and more. The interface should be easy to update all the information without any help.   


The best online ordering platforms for restaurants provide the customization feature. This feature allows customers to tailor their menu according to their choice. Also, they schedule deliveries for a specific time. 

For example, if a customer orders a pizza, they can add a custom topping to a pizza, select the crust, and add any special delivery instructions for riders.  

Complete Visibility

Prioritize order visibility when looking through the various online food ordering system options. In other words, you want to use a system that provides as much information about each order as possible. 

For instance, you should be able to access information from the system about the types of food ordered, the customer’s name, address, and history of orders, as well as details about special requests, payment options, and order statuses.

How Much Does It Cost to Develop an Online Food Ordering System?

The cost of developing the online food ordering system depends on complexity. A basic online ordering system would cost between $20,000 to $40000. The price can also reach $50,000 to $60000 if you want your mobile app to be specifically designed with the essential features.

App developers with up to five years of expertise charge approximately $50,000 in Canada and $75,000 in the USA. Nonetheless, with five to ten years of app development experience, the designer charges between 55 to 70 thousand dollars in Canada and 100 to 112 thousand dollars in the USA.

Best Ways to Make Money from Food Ordering System

Below are some best ways to help you make money from the food ordering system. 

Delivery Charges: Implement a delivery fee for orders, especially for customers further away from the restaurant. This helps offset the costs of fuel, vehicle maintenance, and the time spent on deliveries.   

Commission Charges: Charge restaurants a commission for each order placed through your food ordering platform. This is a common revenue model, with commissions typically ranging from 10-30% of the total order value.

Peak Pricing: Consider implementing dynamic pricing during peak hours, weekends, and special events. This allows you to capitalize on increased demand and charge higher rates when the system is busier.  

Advertisements: Sell ad space on your platform to restaurants, food vendors, or complementary businesses. This can include banner ads, sponsored listings, or featured placements.

Premium Listings: Offer restaurants the option to purchase premium listings or enhanced visibility on your platform for an additional fee.

Subscription or Membership Fees: Charge restaurants a monthly or annual subscription fee to be listed on your platform and access advanced features.

Frequently Asked Questions
  1. How do you create a food delivery system?

Below are some steps to help you create the food delivery system.

  • Know your objective
  • Understand your target audience
  • Identify the app features
  • Start development
  • Testing 
  1. What are the three main food delivery services?

The three main food delivery services are:

  • Enatega
  • DoorDash
  • Grubhub

3. What is a web-based ordering system?

A web-based ordering system is a software application that allows customers to place orders for products or services over the Internet, usually through a company’s website or mobile app.

4. Which model is best for an online food ordering system?

An integrated model is best for an online food ordering system. In this model, restaurants operate efficiently on the food ordering platform, whether or not they have delivery fleets. 


The convenience, efficiency, and accessibility of the online ordering system have become necessary and integral to the modern dining experience. These platforms will play a more significant role in shaping the future of the restaurant industry. 

For restaurants looking to thrive in the ever-changing landscape of the culinary world, they must use an online ordering system. It is an important investment for your restaurant.

So, if you want to create an online ordering platform, consult the food ordering app development company, Enatega. We provide a food delivery solution that is 100% customizable and fully functional.

About the author

Hudaibia Khalid is the creative force behind the blog—a maestro of words and ideas. Her distinctive style not only imparts wisdom but also leaves an indelible mark, transforming each post into a captivating journey through her unique perspective on the world.

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