Boost Your Business with the Food Delivery Management App

Is your restaurant facing the challenges of delivery delays and dissatisfied customers? You’re not alone. The increasing demand for food delivery apps has changed the restaurant industry, making it essential for owners to adapt to changing consumer needs. 

According to Statista, online food delivery revenue is projected to grow at 13% annually from 2023 to 2027. Now is the time to take action.

Did you know that 44% of customers won’t reorder after just two late deliveries? Don’t let delivery issues ruin your hard-earned reputation. 

The growing trend of food delivery services presents a unique opportunity for restaurant owners to rethink their strategies and use food delivery management platforms.

In this blog, we’ll explain everything you need to know from what these apps are and their essential features to the top food delivery management solutions available today.

Let’s explore how you can improve your restaurant’s delivery experience and make sure your customers keep coming back!

What is a Food Delivery Management App?

The food delivery management app automates the delivery process and ensures that all orders are delivered on time at the minimum cost. With the platform, restaurants and customers can see their order status in real-time, improving the delivery experience. 

The main purpose of the food management app is to:

• Provide convenience to customers
• Deliver the order on time
• Provide secure and safe payment methods
• Increase the visibility of your restaurant 

Moreover, the food delivery management system can overcome the challenges associated with food delivery management, such as:

• High delivery cost
• Poor route planning
• Poor customer experience
• Delayed deliveries
• Missed deliveries

All these challenges can greatly impact the restaurant’s reputation. According to the survey conducted by market research, when two deliveries were delayed, 44% of customers stated they would not place another order from the restaurant.

Benefits of Food Delivery Management Software

Food delivery management software offers numerous benefits for businesses in the food delivery industry. Some of the key advantages include:

Ease of Operations

Food delivery management software simplifies and automates various operational tasks, such as order taking, dispatching, tracking, and delivery management. It provides a centralized platform for managing all aspects of the delivery process, making operations more efficient and reducing manual effort.

Better Customer Satisfaction 

With an online delivery management system, businesses can enhance the overall customer experience. The software keeps customers informed about their orders. This transparency and improved communication contribute to higher customer satisfaction and loyalty.

Cost-Effective

It helps businesses to minimize delivery costs. Business owners can efficiently allocate resources, streamline operations, and eliminate unnecessary expenses. 

Reduce Errors

Manual processes are prone to errors, such as order misplacements, incorrect deliveries, and communication gaps. Food delivery management software minimizes such errors by automating the order management process.

Streamline Process 

The software streamlines the entire food delivery process, from order placement to final delivery. It integrates various functions, including order management, inventory management, rider tracking, and customer feedback. By centralizing these operations, businesses can achieve better coordination, improve efficiency, and save time.

Analytics and Insights

The analytics and reporting features provide valuable insights into business performance. It generates reports on delivery times, order volumes, customer preferences, and other key metrics. These insights help businesses to make data-driven decisions and identify areas for improvement.

Challenges that the Food Delivery Management App Can Solve

A food delivery management solution can solve several challenges related to the food delivery process. Here are some common challenges that such an app can address:

Order Placement and Tracking

The app can provide a user-friendly interface for customers to browse menus, place orders, and track their delivery in real time. This streamlines the ordering process and enhances the overall customer experience.

Delivery Logistics

Managing the logistics of food delivery can be complex, especially when dealing with multiple orders, delivery agents, and varying delivery locations. A delivery management app can help in several ways, such as:

• Optimize routes 
• assign orders to the nearest available delivery agents
• Provide real-time updates to ensure efficient and timely deliveries

Communication

Effective communication between customers, delivery agents, and restaurants is crucial. The app can facilitate seamless communication. This helps in resolving any issues and provides a better customer experience.

Order Accuracy

Incorrect or incomplete orders can result in dissatisfied customers. A restaurant delivery management system can reduce order errors by providing a digital platform for customers to select their preferences, customize orders, and ensure accurate delivery instructions. This minimizes manual errors during order processing.

Inventory Management

Restaurants need to manage their inventory efficiently to avoid stockouts and ensure timely order fulfillment. A delivery management app can integrate with restaurant inventory systems and provide real-time updates on stock levels. This helps restaurants plan their operations effectively and avoids situations where orders cannot be fulfilled due to the unavailability of ingredients.

Payment Processing

Handling payments securely and conveniently is crucial for any food delivery service. An app can offer various payment options such as credit cards, digital wallets, or cash on delivery. It can also securely store payment information for easy future transactions.

Reviews and Ratings

Gathering feedback from customers is vital for improving service quality. An online food delivery management software can include a review and rating system, allowing customers to share their experiences and provide valuable feedback. This helps restaurants identify areas for improvement and maintain high service standards.

Features of Food Delivery Management App

How to manage a food delivery business?

A food delivery management app is an innovative solution that helps businesses to achieve their goals. With the help of an online food delivery management system, restaurants can build a strong presence.

Look at the main features of the food delivery management platform.

Push Notifications

It is one of the main features of the food delivery management platform. With this feature, the customers get alerts when there is a change in their order status. 

Also, they receive information regarding their order, know about the delays in the delivery process, and the estimated delivery time. It keeps customers updated and reduces the confusion. In addition, restaurants can keep their customers interested by sending them deals and promotions through push notifications.

GPS Tracking

The restaurant delivery management software GPS tracking and navigation features are essential and provide users with up-to-date information about when their food will be delivered. This feature also helps the delivery riders guide them about the customer’s location and minimize errors or delays. 

Multiple and Easy Payment Options

The food ordering management app must provide various food delivery payment methods to satisfy a broad range of customers. Plus, the payment process should be secure, fast, and hassle-free, allowing customers to place orders quickly. 

Order Placement

The user-friendly interface is crucial for the food delivery app. The app design should be simple so users can easily order with just a few taps. The restaurant menu should be clear and appealing so customers can easily order and help them save time and effort for the quick ordering process.

Social Media Integration

In the food delivery management system, social media integration is necessary. It streamlines the order-tracking and account-creation process. With this feature, customers can save time by logging into their social media accounts. This can help them to share their experiences with family and friends.   

Reviews and Ratings

The reviews and ratings are another crucial feature of the online food delivery management system as they offer customers valuable information about the restaurant’s food, quality, and more. 

Customers can rate their experience and provide feedback on the food, delivery, and service. It helps other customers make informed decisions and provides restaurants insights into improving their services.  

Geofencing

Geofencing is a valuable feature in the online ordering platform for restaurants. It allows restaurants to advertise to clients who are physically close by. With this feature, restaurants can send discounts and promotions to customers within a certain radius of the restaurant. 

Adding this feature to your food delivery management system can help you attract and retain more customers, increasing revenue.     

Order History

Customers can easily view their orders on the open source food ordering platform. With this feature, customers can view their past orders, which include the time, date, and complete order details. This feature saves time by allowing them to reorder their favorite dishes quickly.

Search Filters

The food delivery order management app search filters help users narrow their choices and quickly get what they crave. The users can search by different options, such as price range, cuisine type, time, and ratings.     

Live Chat

The fast food automated ordering system live chat feature allows users to get answers to their queries on time. Customers can communicate with a human or chatbot to get assistance with their orders. This feature boosts customer happiness and reduces the chances of mistakes. 

Favorite List 

The favorite list is a helpful feature in the food ordering and delivery apps. It allows users to save their favorite restaurants for future access. Users can easily add or remove restaurants from their favorite list. It is a time-saving feature that helps users track their favorite restaurants and menu items.   

Route Planning and Optimization 

With this feature, the riders can determine the most efficient path to reach a destination. It helps to minimize various factors such as time, distance, and cost while considering real-world constraints like traffic conditions, vehicle limitations, and the availability of resources. 

Best Food Delivery Management Apps

Several food delivery management apps are available, but selecting the right one is tricky. We have compiled a list of the best food delivery management solutions that help you make the right decision.   

Enatega

Enatega is the best and top-notch food delivery management solution. It helps to streamline operations, online ordering, and customer management. Various features in an Enatega single-vendor and multi-vendor food ordering system help you succeed in the digital food delivery market.  

The features offered by Enatega are:

• Rider delivery app
• Multi-language dashboard
• Manage payments 
• Tipping management
• Schedule deliveries and more

Pros	Cons
Transparent pricing	Marketing tools are not included
Excellent customer support
Free technical consultation
Lifetime updates

Enatega Pricing

The Enatega pricing model is flexible. No recurring subscriptions and no additional charges on delivery are required. Only need to make a one-time payment and get the whole solution.    

Tookan

Tookan is a cloud-based delivery management solution. It helps food delivery businesses to schedule and track deliveries live using geofencing technology. Notifications, monitoring tasks, scheduling,  marketing campaigns, route optimization, reporting, and more are the main features of Tookan. It also offers mobile applications for iOS and Android devices. 

The Tookan route optimization engine finds the quickest and shortest routes, making it easier to handle many tasks simultaneously. Getting delivery times down will give your customers a great delivery experience.

Pros	Cons
Efficient route optimization	Limited customization
Multi-channel integration	High pricing
Support multiple payment options

Tookan Pricing

Tookan offers different pricing plans with a 14-day free trial. 

Annually
Startup (For new deliveryBusinesses and operations)	Growth (For growing businesses)	Startup (For new delivery businesses and operations)	Enterprise (Large delivery volume & specific customizations)
$99/Mo	$199/Mo	$399/Mo	Custom
Monthly
Standard (For established delivery businesses)	Growth (For growing businesses)	Startup (For new delivery businesses and operations)	Enterprise (Large delivery volume & specific customizations)
$59/Mo	$149/Mo	$349/Mo	Custom

Ready to optimize your food delivery process? Try this solution today!

TouchBistro

TouchBistro is a restaurant management system and POS that makes restaurant processes easier. It is an all-in-one platform that helps restaurants simplify their operations and spend less time handling things manually. 

With TouchBistro, restaurants can grow their business and connect with more customers. It is a fast, reliable, and easy-to-use restaurant management system. It has all the features that offer a great user experience and increase sales. 

Pros	Cons
User-friendly interface	Limited integrations
Offline mode is available	Limited customization
Table management features

TouchBistro Pricing

TouchBistro offers a range of pricing plans tailored for restaurants, making it a flexible choice for various business needs. 

Here are the starting costs for the core POS system and additional features:

Marketing: $99 per month. 

POS System: $69 per month, which includes menu management, reporting, table-side ordering, floor plan management, and staff management.

Kitchen Display System: $19 per month.

Profit Management: $330 per month.

Online Ordering: $50 per month.

Reservations: $229 per month.

Gift Cards: $25 per month.

Loyalty Program: $99 per month.

ToastPOS

ToastPOS is built for restaurants and food delivery businesses. With ToastPOS, food business owners can offer various features to their customers, such as:

• Online ordering
• Contactless payments
• E-gifts
• Delivery and takeout

ToastPOS is designed to make food delivery fast, safe, and secure. It allows users to access the restaurant data anywhere on any mobile device. 

This POS system simplifies restaurant inventory operations. The Toast app lets you update menu items. Restaurant owners can save money by using fewer software vendors with this integration. Toast POS automates appropriate gratuities to boost restaurant employee morale. 

Pros	Cons
24/7 customer support	Expensive
Offers free starter kit for smaller operations	Complex to set up and use

ToastPOS Pricing

ToastPOS offers different pricing plans with different features, which include:

Starter Kit	Point of Sale	Build Your Own
Starting at $0 /month	Starting at $69 /month	Custom pricing

Cake POS

Cake POS is an easy-to-use POS system that handles everything under one roof. The restaurants can handle online ordering, menu management, reservations, and curbside pickup.    

Restaurant staff may quickly place and modify orders with the POS. CAKE’s payment cube accepts all kinds of payment, including Apple and Google Pay on phones. 

CAKE helps independent restaurant businesses that don’t use the cloud-based system and replace their POS. It also helps small to mid-size chains expand their POS systems. CAKE offers free 24/7 customer care by phone, email, text, and chat. 

Pros	Cons
Affordable	Complex configuration
Ease of use	Limited integration
Durable hardware

CAKE POS Pricing

CAKE POS offers various pricing structures based on the services and hardware you choose for your restaurant. 

Here are the complete pricing details. 

POS Hardware Package

• The standard package includes a 15-inch touchscreen terminal, a thermal printer, a cash drawer, and a payment cube, costing $1,499 with an additional $999 activation fee per location. If you opt for a model with a customer-facing display, the price increases to $1,699​. 

Software Subscription

• The POS software costs $69 per month. If you require additional terminals, there’s a fee of $49 per month for each additional terminal​. 

Add-ons

• Guest Management: $79 per month plus a one-time fee of $199.
• Online Ordering: $49 per month plus 5% of total sales​. 

Payment Processing Fees

• These are generally 3.29% plus 15 cents for American Express transactions and 2.5% plus 15 cents for other credit cards​.
  

Tips for Choosing the Food Delivery Management App

Below are some tips to help you choose the best food delivery management app.

• Always check the food management app features and ensure they meet your business needs. Look for essential functionalities such as order tracking, menu management, and customer communication tools.
• Make sure the software you choose can integrate with existing systems and platforms. 
• Choose a solution that helps optimize your entire workflow for greater efficiency. Automated processes can save time and reduce errors.
• Select a solution that can easily scale up with your business operations. As your business grows, the app should accommodate increased order volumes and additional features without significant disruptions.
• Check client testimonials and reviews to know the experiences of other users. Look for feedback on customer support, ease of use, and reliability to ensure you’re making an informed decision.
• Look for customization options that allow you to tailor the app to your brand. 
• Consider the pricing structure of the app. Compare different prices and then make a decision. 

Case Study: McDonald’s via UberEats

McDonald’s partnered with UberEats to streamline their delivery service. The user-friendly interface allowed customers to easily browse the menu, customize their orders, and track delivery in real time. As a result, McDonald’s saw a significant increase in delivery orders, especially during peak hours and late-night periods.

Benefit: Simplifies the ordering process, encourages higher customer retention, and increases the volume of orders.

Frequently Asked Questions

1. Is there an app to keep track of food orders?

Enatega order tracking app helps restaurants and customers to keep track of food orders. It updates the order status and keeps the entire process streamlined. 

2. Which platform is best for food delivery?

UberEats, Grubhub, Postmates, and DoorDash are the best platforms for food delivery. They are the top-rated app used worldwide and provide better services to their customers.

3. What is an example of a food management system?

An example of a food management system is a restaurant inventory management software that tracks ingredient usage, monitors stock levels, and helps optimize ordering processes to reduce waste and improve efficiency.

4. What are the different types of food management systems?

Below are the different types of food management systems.

• Inventory management system
• Recipe management system
• Food safety management system
• Menu management system
• Supplier management system

5. What is the order management system for food delivery?

An order management system for food delivery manages the process of taking, processing, and fulfilling customer orders. It includes features like order tracking, inventory management, and integration with delivery services to ensure timely and accurate deliveries.

6. Which delivery app is best for small businesses?

The best delivery apps for small businesses are Uber Eats, DoorDash, and Grubhub. These platforms offer user-friendly interfaces, broad customer reach, and flexible pricing models that can suit various business sizes and types. 

7. Who uses food delivery apps the most?

Food delivery apps are most commonly used by younger demographics, particularly millennials and Gen Z, who value convenience and are more likely to use technology for dining options. Urban residents and busy professionals also frequently use these services for quick meal solutions.

---