A few decades ago, many people preferred ordering food online from their mobile phones anywhere and anytime. The multi-vendor ordering platform is where customers get everything under one roof, from food to groceries.
The multi-vendor ordering platform allows food businesses to manage their orders placed by customers without hassle. With an online food ordering platform, customers can browse the restaurant menu, select the food, and make payments without contacting the restaurant staff.
“59% of restaurant orders from customers are takeout or delivery.”
Moreover, online food ordering systems improve food delivery and satisfy customers. Enatega’s multi vendor food ordering system eases the food ordering process for customers and creates more sales opportunities.
Therefore, if you are a restaurant owner and want to improve your business, use Enatega’s multi vendor ordering platform. Our online food delivery management software provides benefits to both restaurants and customers.
Read on if you need to know more about how Enatega multi vendor food delivery management system benefits customers and restaurants.
What is Multi Vendor Food Ordering System?
The multi vendor food ordering system is an ordering platform that brings numerous restaurants to a single place. With a multi vendor platform, the restaurants expand their reach and provide more food options to customers.
The main purpose of the multi vendor food ordering system is to:
- Help business owners manage their restaurant operations efficiently.
- Do not buy a separate domain for managing your operations.
- Have a system that handles all the tasks.
- Easily gain more customers.
Moreover, a multi vendor food ordering system suits restaurants, grocery stores, coffee shops, cloud kitchens, and those running a food business. Customer retention increases by 67% if the restaurant provides an online food ordering service.
Check the Enatega multi vendor food delivery solution demo for a better understanding.
Multi Vendor Features
The multi vendor service marketplace platform is suitable for businesses of all sizes. Enatega’s multi vendor platform provides several features, which include:
Customer App
| Features | Description |
| Account Creation | Before using the app to place an order, customers create an account using their Google, Facebook, or Apple account. |
| Browse Restaurants | Customers can easily browse restaurants on the app by adding their area. |
| Check Menues | Customers can check the menus of different restaurants |
| Track Orders | With the tracking feature, customers can track orders from the food preparation to the delivery. |
| Ratings and Reviews | The ratings and reviews allow customers to give feedback about their overall experience. |
| Check Restaurant Information | The restaurant information, such as address, phone number, visiting times, etc., is also viewed by customers. |
| Chat with Rider | Customers can chat with riders and add special instructions if they want. |
| Add Favorite Restaurant | This multi vendor food delivery app feature allows customers to add their favorite restaurant so they can easily place orders in the future. |
| Check Previous Order History | Customers can check their previous order history with just a few clicks. |
| Add Notes for Restaurants | On a multi restaurant ordering system, customers can add notes for restaurants. For example, they can add special instructions related to their order, like which things are added and which are not. |
| Tipping Option | The multi restaurant delivery software provides the tipping feature. Users can add tips at the time of checkout. This feature improves customer satisfaction and builds a positive image. |
Restaurant App
| Features | Description |
| Alert for Incoming Orders | The online meal ordering and delivery platform helps restaurants to get alerts for incoming orders. With this feature, restaurants can prepare and deliver the food on time. |
| Print Invoice | The multi restaurant online ordering system provides the option to print invoices. It helps them to manage their financial operations without any hassle. |
| Order History | The food delivery software helps restaurants check their order history, such as which orders are delivered and pending. |
| Complete Order Details | Restaurants have complete customer order information, including their address, phone number, and more. |
| Order Receiving Updates | The multi vendor open-source platform helps restaurants receive updates on orders. |
| Change Restaurant Status | The restaurant can change its status online or offline. |
Rider App
| Features | Description |
| Push Notification | The rider delivery app’s main feature is the push notifications. They receive updates from the restaurants and customers if required. |
| Google Map Integration | The rider is responsible for delivering the orders on time. With a Google Map integration, the rider can easily view the customer’s address on the map and navigate to the destination. |
| Chat with Customer | The delivery rider app can include an in-app chat feature that helps riders communicate with customers. |
| Order History | The food delivery rider app provides the riders with complete order history, such as which orders they successfully delivered. |
| Change Status | The rider has the option of changing its status online/offline. |
| Time Limiter | Time limiter for accepting an order and updated time shown for meal preparation time. |
Admin Dashboard
| Features | Description |
| Role-based administration | The admin dashboard has role-based administration in which the admin can access all features. However, the restaurant only has access to its establishments. |
| Restaurant Management | The restaurant owners can manage their timings, menus, information, orders, and more from the dashboard. |
| Rider Management | The admin can define zones for riders so they can quickly deliver their order. |
| Tipping Management | The multi vendor food delivery app also includes the tipping management feature. It is crucial in shaping a more rewarding and mutually beneficial experience for customers and delivery drivers. |
Supercharge your deliveries with Enatega.
Schedule a CallWhat Are The Benefits of a Multi-Vendor Ordering Platform?
Multi vendor marketplace food ordering apps like Enatega, Uber Eats, Grubhub, Postmates, and Zomato make life as hassle-free as possible. The multi vendor ordering platform provides several benefits to customers and restaurants, which include:
- Less Management
With a multi vendor food ordering system, you can easily manage all the tasks from one platform—no need to hire multiple people to manage different tasks.
- Easily Track Orders
Tracking of orders is easy with a multi vendor marketplace platform. Restaurants and customers get to know where the order is reached, and it eliminates all the confusion.
- Wide Variety of Restaurants
On Enatega’s multi vendor food ordering platform, you can get several restaurants under one roof. Customers can easily order food from various restaurants by browsing menus from Chinese to Italian.
- More Profit and Revenue
Investing in the multi vendor food delivery solution increases profit and revenue. Your expenses are cut down from hiring staff to manage your operations.
- Affordable Solution
The multi restaurant food ordering and management system is affordable for expanding your customer base and boosting sales. You will save costs on a lot of things, such as:
- Hosting costs
- Technologies
- Staff and more
Frequently Asked Questions
- What are the features of a multi-vendor marketplace platform?
The main features of multi vendor marketplace platform are:
- Multiple payment gateways
- Customer support
- Affordable cost
- Reporting and analytics
- Advanced search
- What is the difference between a single vendor and a multi-vendor?
The single vendor is the platform designed for a single food business owner. On the other hand, the multi-vendor is where several restaurants are available.
